The short answer: The little things are the work pillar's central warning: the small daily actions that built the business are the first things complacency quietly retires. Frankie J's loss is the case study — "I stopped doing the little things for years."
What they are
The calls returned, the follow-ups sent, the standards checked, the unglamorous maintenance nobody applauds. Little things are invisible individually and decisive in aggregate — they're the difference between a business being built and a business being remembered.
Keeping them on the record
The daily scorecard is the little-things instrument: each one is a gradeable commitment, so a skipped week shows up in the record while it's still cheap. In the Intensive, this is the pillar's core audit — find the retired little things, reschedule them, score the resumption.
Keep going
- How a successful man beats complacency — the retirement pattern, named
- The little things — the term, defined
- Building after losing it — what happens when they stop