The short answer: You made it once — and success quietly retired the actions that created it. Complacency is the work pillar's named villain, and Frankie J's loss is its case study.
Your version of the problem
Nothing is on fire; that's the problem. The calls still come, the standard still mostly holds, and the little things have been retiring one by one for years. His diagnosis of his own loss fits most comfortable men: 'I stopped doing the little things for years.' The fire comes later, and it charges interest.
What the 90 days do
An audit that treats comfort as the suspect: which maintenance actions did success retire? The plan restores them on a scorecard with a witness — because a complacent man grading himself alone will grade himself comfortable. The standard returns before the loss does.
Keep going
- Complacent after you made it — the situation page
- How a successful man beats complacency — the doctrine, as a guide
- The little things — what comfort retired